Last updated: June 2026

Who We Are

FoxnFound is an online vintage jewellery shop registered in the United Kingdom. Our website is foxnfound.co.uk.

Postal address: Greenbank, St Johns Road, Wroxall, Ventnor, PO38 3EE, United Kingdom.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: support@foxnfound.co.uk

Personal Data We Collect

When you place an order, we collect:

  • Full name
  • Email address
  • Postal address
  • Phone number
  • Order history and correspondence

Payment information is processed securely by our payment provider (Stripe). We do not store full card details on our systems.

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Cookie data (see Cookies section below)

How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your orders
  • To send order confirmations and shipping updates
  • To respond to customer service enquiries
  • To comply with legal, tax, and accounting obligations

We do not use your personal data for marketing purposes unless you have explicitly opted in.

Marketing & Newsletters (Optional)

If you have opted in, we may send you emails containing newsletters, product updates, and special offers.

You can withdraw your consent at any time by clicking the “unsubscribe” link in any email or by contacting us at support@foxnfound.co.uk.

Cookies

We use essential cookies to enable core website functionality, including the shopping cart and checkout process.

We also use analytics cookies (Google Analytics 4) to understand how visitors use our website and to improve our services.

You can disable non-essential cookies through your browser settings at any time.

Signing in with Social Accounts

You can sign in to FoxnFound using a social account (currently Google). When you do, the provider shares only your name and email address with us — we do not receive or store your contacts, photos, posts or any other profile data. We use this information solely to create and manage your customer account. If an account with the same email address already exists, the social login is linked to it. You can stop using social sign-in at any time and log in with your email and password instead; to remove the link or your data entirely, see Your Rights below.

Third Parties We Share Data With

We may share your data with the following trusted third parties where necessary:

  • Stripe — payment processing
  • Royal Mail — delivery services (name and delivery address only)
  • Google Analytics — anonymised website usage statistics
  • Google sign-in — optional social login (name and email address only)

We do not sell your personal data to any third party.

Data Retention

We retain order and transaction records for 7 years in accordance with UK tax and accounting obligations (HMRC requirements).

After this period, personal data is securely deleted unless we are legally required to retain it for longer.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — request a copy of your personal data
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your personal data (“right to be forgotten”)
  • Right to object — object to certain types of processing
  • Right to data portability — request a transfer of your data in a structured format

To exercise any of these rights, please contact: support@foxnfound.co.uk

We will respond within 30 days, in accordance with UK GDPR requirements.

Complaints

If you are not satisfied with our response or how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk