Last updated: August 2026

Welcome to FoxnFound. These terms apply whenever you browse foxnfound.co.uk or buy from us. By placing an order you agree to them — they’re written in plain English and don’t take away any of your statutory rights.

1. Our shop

FoxnFound is an independent UK online shop selling authentic vintage jewellery and collectibles. To place an order you must be at least 18 years old (or the age of majority where you live) and use the site only for lawful purposes.

2. One-of-a-kind products

Every piece we sell is unique — there is exactly one of each item, and once it sells, it’s gone. We describe condition honestly: photographs form part of the description, and wear consistent with age is a feature of vintage, not a defect. Measurements and weights are approximate unless stated otherwise. Colours can vary slightly depending on your screen settings.

3. Pricing and payment

All prices are in British pounds (GBP). Payment is processed securely by Stripe — we accept major cards, Apple Pay and Google Pay, and we never see or store your card details. Prices may change at any time, but the price you pay is the one shown at checkout. If we discover an obvious pricing error on an order, we’ll contact you with the correct price; you can confirm or cancel for a full refund.

4. Make an Offer

Most pieces show a “Make me an offer” button. An offer is an invitation to negotiate, not a purchase: the piece stays on sale — and may be bought by someone else — until an agreed price has been paid. We review every offer personally and may accept it, decline it, or reply with a counter-offer; offers far below the listed price may be declined automatically.

If we agree on a price, we’ll email you a private checkout link. The agreed price is reserved for 72 hours and is final: delivery is added at checkout as usual, and discount codes cannot be combined with an offer. If checkout isn’t completed within that time, the offer expires and the piece remains available at its listed price. Once you complete checkout, the usual order, delivery and returns terms apply exactly as for any other purchase.

5. Orders

Your order is accepted when we confirm dispatch. In rare cases we may need to cancel an order — for example, if an item is found to be damaged in a final inspection or was mistakenly listed twice. If we cancel, you receive a full refund immediately.

6. Delivery

We ship worldwide with Royal Mail, tracked. Full details, prices and timeframes are on our Delivery & Payment page. Orders outside the UK may be subject to import duties charged by the destination country — these are the buyer’s responsibility.

7. Returns and cancellation

You have 14 days from delivery to change your mind under the Consumer Contracts Regulations 2013. The full process is described in our Refund & Returns Policy.

8. Accuracy of information

We research every piece carefully and describe it in good faith — including hallmarks, stone testing and period attribution. Vintage attribution is sometimes a matter of expert judgement rather than certainty; where we are not sure, we say so in the listing.

9. Intellectual property

All content on this site — product photography, descriptions, branding and graphics — belongs to FoxnFound unless stated otherwise. Please don’t reproduce it without our written permission.

10. Third-party links

Links to other websites (for example, our Vinted profile or Royal Mail tracking) are provided for convenience. We are not responsible for the content or practices of third-party sites.

11. Liability

Nothing in these terms limits your statutory rights as a consumer, or our liability where it cannot legally be limited. Beyond that, we are not liable for losses that were not foreseeable when you placed your order. Preloved vintage pieces have lived long lives already — we cannot guarantee they are suited to continuous daily wear, so please use your judgement.

12. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the jurisdiction of its courts. If you live elsewhere in the UK or the EU, you keep any mandatory consumer protections of your home country.

13. Changes and contact

We may update these terms from time to time — the date at the top reflects the latest version. Questions? Write to support@foxnfound.co.uk or use the contact form.